CLICK HERE to submit a Shipping claim request.

ANY SHIPPING ISSUES TO INCLUDE BUT NOT LIMITED TO: DAMAGED PACKAGES, DAMAGED MERCHANDISE, LOST IN TRANSIT, STOLEN, MISSING OR INCORRECT ITEMS MUST BE REPORTED WITHIN 5 DAYS OF DELIVERY. 

We currently offer free shipping on most orders over $250. Some items however are excluded from this promotion. These items include but are not limited to: Clearance/Closeout Items, PRV Audio, Yinlong, and some Second Skin items. Due to weight and or package sizes along with limited margins we are unable to offer free shipping on these items.

SHIPPING TIMES GIVEN AT CHECKOUT ARE CARRIER ESTIMATES ONLY. Please allow approximately 1-3 business days for your order to be processed and shipped if it is a normally stocked item. We do our best to keep most items in stock, but some are shipped direct from the manufacture if we are out of stock. Custom built items may take 14-21 business days to be shipped. These processing and shipping times are estimates only, we do our best to process orders within our estimated time frame, but delays can happen from time to time. Please bear with us as we are working as diligently as possible. 

We have multiple distribution warehouses that in stock items may ship from, so please keep in mind that orders with multiple items may ship from different locations and the tracking numbers and delivery dates may differ. 

International Shipping:

All internationally shipped orders may require longer processing times due to the additional handling that international orders require. We do our best to expedite the processing time on all orders, but please keep this in mind when ordering internationally. We sincerely appreciate your patience and understanding.  

Any order over $250 USD that is eligible for free shipping and applies to the U.S. 48 continental** states ONLY! Any other territory such as Puerto Rico, HI, AK, etc and all international orders will have an additional shipping charge. In the event that the shopping cart on our site does not calculate your shipping correctly, we will contact you with additional shipping amount that is required. In some cases, the shipping calculator can be incorrect and additional shipping could be due.  At that point, it is up to you to decide if you would like to continue with your purchase or get a refund. 

Import duties and/or fees are calculated and charged by your country and we have no control over that. We cannot include import duties and/or fees into your purchase as the price is unknown until the package reaches the intended country. It is the consumer's responsibility to pay those at the time of import into their country.

If for any reason you have a question and would like to contact us at info@droppinhzcaraudio.com, please don't hesitate. We are here to make your purchase a positive experience with our company.

 Refused/Returned to sender packages:

If any package is refused and/or returned to sender for any reason, the customer is responsible for any additional return shipping charges to be deducted from their refund, in addition to the 20% restocking fee. Please note that in situations where we have shipped orders directly to our customers from our suppliers and that delivery is refused and or returned to the supplier, there will be extended wait times on refunds to allow for return processing from the supplier and our company. All shipping charges and package protection charges are non-refundable.

Please be sure to check your provided information (name, address, phone number, email, etc) for accuracy before completing your order. It is not Droppin HZ Car Audio's responsibility to check for complete and accurate customer provided information. We process a high volume of orders every day and we do not check each order individually. 

 

 Shipping Insurance:

We offer shipping insurance through Insure Shield Package Protection. This service covers your packages from lost in transit, theft and damaged items in shipping. If you have an issue with your package please file a claim HERE. 

If Insure Shield covers your claim, We will re-ship the same items that were part of your claim. WE DO NOT OFFER REFUNDS ON INSURE SHIELD REPLACED MERCHANDISE. 

 ***If you do not report package issues within 5 days of package delivery, your claim will be denied and there will be no further resolutions available. Please be sure to report any issues on time to avoid claim denial.***

Insure Shield Package Protection Opt-Out:

If you chose to opt out of Insure Shield package protection, your purchase and shipping is subject to the specific carriers time frame and conditions for claims. Once we have shipped your order and it shows scanned and delivered to your address, Droppin HZ Car Audio is no longer liable for that package. If you feel you live in an area where you could have issues with stolen packages, please use an alternate address or request a signature required upon delivery when you place the order. Please use the link at the top of the page to report any issues.

Order Details:

In the event that you do not chose a color option at checkout for any product in your order, we will reach out to you via email to confirm your choice. If we do not receive a response within 5 business days, your color option will default to black. If black is not an option, you will be sent whatever the default color option(s) are for that specific product. 

Order Cancellation:

Order cancellation may be requested, but we cannot guarantee it. Once an order has been placed, we begin processing it to be shipped. If an order is shipped before a cancellation can be processed, the customer will be responsible for returning the item/s based on Droppin HZ Car Audio's Return Policy. If an order cancellation can be granted, there will be a 5% order cancellation fee deducted from any refund based on the order total, should a customer choose to cancel their order for any reason other than the product not being available.